Taurus is using 5 Star tracking to evaluate the work performed by the adjusting firms and adjusters supporting the claims process. The framework focuses on critical areas emphasized by FEMA, with the goal of achieving the highest possible quality throughout a claim.
Contact within 1 Business Day
How quickly the adjuster contacts the policyholder and schedules the inspection.
Preliminary Report within 7 Days
How quickly the adjuster determines the scope of damage so coverage, corrections, and additional expert needs can be evaluated.
Communication Every 7 Days
Whether the adjuster maintains communication with the policyholder at least once every seven days.
Final Report within 35 Days
How quickly complete information about the damage, loss circumstances, payment rationale, and amount is received so the claim can move toward closure.
FEMA Errors
Quality and accuracy of submitted work, including correct coverage application, appropriate claim language, avoidance of underpayments or overpayments, and required FEMA documentation.
Why It Matters
Together, these measures give Taurus a clearer view of claim performance and areas requiring additional attention to maintain a consistent, high-quality experience.
